Hat-Trick for Nightfreight Newton Abbot Depot
Wednesday, 09 February 2011

Kieron Dowling (head of transport UK & Ireland) presents award to Mark PepperThe dedicated staff at the Newton Abbot Contract logistic Depot of the national delivery network Nightfreight is once again celebrating having won the prestigious title of "Best Depot Award" from its top customer,

It is the third time in succession that the Devon based team have won the award, which is presented Bi-Annually by global office supplier Office Depot.

The 15 Strong Devon team, based on Kingsteignton industrial estate, beat stiff competition from 14 other logistics companies to gain the title of "Best Depot".

Office Depot award the title based on a number of Key performance indicators including Service levels, Customer Complaints, Credits, Reporting Accuracy and the % of usage of their own Hand Held Terminals by the drivers. The Newton Abbot team came top in a number of these categories and are very proud to have achieved this accolade for the 3rd time.

The site Contract Manager, Mark Pepper, said "This award is a testament to all the hard work put in by all the staff here at Newton Abbot, The team is very customer focused and this award would not have been possible without the commitment to Customer Service, attention to detail and determination of all the staff from the warehouse, office and of course the drivers. I am very proud of all of them. Office depot themselves provide us with excellent support from the Leicester DC, Paul Kitching the Regional Transport Manager and Sarah Morris's team at the Office Depot "Delivery Support Line" based in Andover who provide support to the drivers whilst at the delivery points."

During 2010 The Newton Abbot site handled in excess of 95,000 Consignments on behalf of Office Depot on a dedicated Fleet of 11 Transit Vans. Of the 95,000 Consignments only 11 where not delivered on time, accurate and complete.

Nationally Nightfreight handles almost 4000 daily deliveries for Office Depot from 5 sites in Newton Abbot, Norwich, Llanelli, Willenhall and Castleford.

Paul Kitchen, Regional Transport manager for Office Depot added:
"We have close working relationships with our 3rd party operators and it is important to Office Depot to recognise outstanding performance. For Nightfreight Newton Abbott to win this award for a third time in a row, shows real dedication from the whole team. Good luck for 2011!"