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NetDespatch PODXchange tracks medical deliveries across Europe PDF Print E-mail
Friday, 14 January 2011

Major medical retailers and manufacturers are using innovative web technology from NetDespatch to track multi-carrier deliveries of valuable products to their customers throughout the UK and Europe. Using the PODXchange web portal, companies are able to automate the capture and transformation of delivery status and Proof of Delivery signatures from different carriers, making important data available in real time through a single centralised system.

Providing full and instant supply chain visibility, PODXchange frees customer service teams from the time-consuming task of interrogating different carrier tracking systems and making numerous telephone calls, to find out the delivery status of their shipments. Instead, they simply log into the PODXchange web portal and either request a selection of shipments for a range of dates or use the relevant order number from their business systems to track the medical supplies as they are transported from their warehousing and distribution centres to their final destinations.

Companies can add new carriers to their supply chain as required, and once they are integrated with PODXchange - using simple FTP or web services - all the events can be viewed immediately in their common formats. This means that carriers can be added seamlessly without any requirements for further internal training. In addition, the data collected on PODXchange can be sent electronically in a standard form to their internal computer systems.

“PODXchange gives medical manufacturers and retailers complete freedom to use any carrier throughout Europe, with immediate visibility of the latest status of each shipment in a common format as soon as it is available. It is a powerful delivery management tool that reduces administration time, allowing our clients to track critical deliveries and respond more quickly to customer enquiries. It also provides flexibility and scalability to add new carriers when needed,” said Becky Clark, CEO NetDespatch.

“One of the challenges faced by medical companies is the need to provide up to date information about the status of their parcel deliveries. In some cases, they are relying on paper shipping and delivery documents that take a great deal of time and effort to process. With overseas deliveries, further issues such as language and time zones increase the difficulty of being able to process the information. PODXchange changes this completely, providing an easy to implement fully automated solution.”

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